All systems are go

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  • TheraNest Web App
  • TheraNest Client Portal
  • TheraNest Mobile App
  • 3rd Party Integrations
    • Cloud Hosting Environment
    • Outgoing Email Service
    • Outgoing SMS Service
    • Support Portal
    • Credit Card Processing
    • Clearinghouses
      • Zirmed
      • Availity
      • Office Ally
Previous Incidents

[Resolved] We are experiencing slower than normal response times

This incident lasted 5 minutes.
  • TheraNest Web App
Mon, 12 Nov 2018
20:24:18 UTC

Our systems have automatically notified us that response times are slower than normal. We are investigating.

20:29:18 UTC

The system is back to its normal operating state. We apologize for any inconvenience.

[Complete] Planned Maintenance - Credit Card Processing

This was a planned incident, it took 15 minutes.
  • Credit Card Processing
Sat, 10 Nov 2018
01:11:24 UTC

Our credit card processor is performing scheduled maintenance between 1:00-1:15 AM CT on Saturday, November 10. During this time you may not be able to process credit card payments or issue refunds. Thank you for your patience!

  • Scheduled for Sat, 10 Nov 2018 7:00AM UTC
  • Expected to take 15 minutes
07:00:03 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

07:15:03 UTC

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.